Privacy Policy

1. Information We Collect

a. Personal Information:

We may collect the following types of personal information:

• Name, company name, address, phone number, and email address

• Payment and billing information for platform subscriptions

• Property criteria and investment preferences (budget, location, property types)

• Property listing details (for sellers) including addresses, specifications, and documentation

• Client mandate information (for agents managing multiple buyers/sellers)

• NDA and verification documents

• Transaction history and deal stage information

• Referral and affiliate relationship data

b. Non-Personal Information:

We may also collect non-personal information such as:

• Browser type and operating system

• IP address and general location

• Usage data within the Client Hub platform

• Search queries and matching activity

• Platform interaction analytics

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To match buyers and sellers, facilitate property transactions, and provide expert deal orchestration

• Platform Access: To provide access to the Client Hub and manage user accounts

• AI Matching: To power our proprietary matching algorithm and identify optimal property opportunities

• Deal Management: To track transaction stages, facilitate introductions, and coordinate negotiations

• Communication: To send match notifications, deal updates, and platform announcements

• Billing and Payments: To process subscription payments, commissions, and affiliate earnings

• Verification: To vet users and maintain the integrity of our private network

• Marketing: To share platform updates and industry insights (you can opt-out at any time)

• Platform Improvement: To analyze usage patterns and enhance Client Hub functionality

3. How We Share Your Information

We do not sell, rent, or trade your personal information. Privacy is our foundation.

We maintain strict confidentiality and only share information in the following circumstances:

• Between Matched Parties: Property and contact details are shared only when our team facilitates introductions between verified buyers and sellers

• Service Providers: Trusted third-party vendors who support platform operations (payment processors, database hosting, technical support) under strict confidentiality agreements

• Legal Compliance: Authorities or legal entities if required by law or to protect our rights and property

• With Your Explicit Consent: Any other sharing requires your express permission

Critical Privacy Protections:

• Property listings remain invisible to all users except the listing owner until a match is made

• Buyer and seller identities are protected until our team validates both parties and facilitates introductions

• Client mandates managed by agents remain confidential to that agent only

• All users sign mandatory NDAs before accessing the platform

4. Data Storage and Security

• Data Retention: We retain your information for the duration of your platform membership and as long as necessary for legal and operational purposes (typically 7 years for transaction records)

• Security Measures: We implement bank-level security to protect your data, including:

  • End-to-end encryption for sensitive information

  • Secure database infrastructure with role-based access controls

  • Regular security audits and penetration testing

  • Mandatory two-factor authentication for platform access

  • Secure document storage with redaction capabilities

• Platform Infrastructure: Data is stored on secure servers with redundant backups and disaster recovery protocols

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you

• Correction: Update or correct inaccurate information through your Client Hub profile

• Deletion: Request that we delete your information, subject to legal obligations and active transaction records

• Objection: Opt out of marketing communications while maintaining platform access

• Data Portability: Request your data in a portable format

• Restriction: Request that we limit how we process certain information

To exercise your rights, please contact us

6. Confidentiality and NDAs

All Rupert James users must sign a Non-Disclosure Agreement (NDA) before accessing the platform. This ensures:

• Complete discretion for all property transactions

• Protection of proprietary matching algorithms and network intelligence

• Confidentiality of all parties involved in transactions

• Zero public disclosure of off-market opportunities

Violation of NDA terms may result in immediate platform access termination and legal action.

7. Cookies and Tracking Technologies

Our website and Client Hub use cookies to enhance functionality and user experience:

• Essential Cookies: Required for platform login, session management, and security

• Analytics Cookies: To track platform usage and improve Client Hub performance

• Preference Cookies: To remember your dashboard settings and preferences

We do not use marketing cookies or third-party advertising trackers. You can manage cookie preferences through your browser settings, though disabling essential cookies may limit platform functionality.

8. Third-Party Links

Our website may contain links to third-party services (property databases, verification services, payment processors). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.

9. International Data Transfers

Rupert James operates primarily in the UK and Europe. If you access our platform from outside these regions, your data may be transferred to and processed in the UK. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

10. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We will notify you of any such change and ensure the new entity upholds this Privacy Policy.

11. Children's Privacy

Our services are intended for business and investment purposes only and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Data Protection Officer

For questions regarding data protection or to exercise your privacy rights, contact us

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via email and posted on our website with the revised "Effective Date." Continued use of the platform after changes constitutes acceptance of the updated policy.

14. Legal Basis for Processing (GDPR Compliance)

For users in the EU/UK, we process your personal data under the following legal bases:

• Contract Performance: To provide platform access and facilitate transactions

• Legitimate Interest: To improve our services, prevent fraud, and maintain platform security

• Legal Obligation: To comply with financial, tax, and regulatory requirements

• Consent: For marketing communications and optional data processing (which you can withdraw at any time)